Terms of Use

Surventix is a global market research and technology solutions company specializing in online and offline data collection, consumer and B2B research, survey programming, audience targeting, respondent recruitment, panel management, API integrations, research operations, analytics, and business intelligence services.

Our services are designed to support businesses, agencies, organizations, and research firms in gathering accurate market insights, conducting research studies, managing respondent engagement, and improving strategic decision-making processes.

Official Website: www.surventix.com

By accessing or using Surventix services, you confirm and represent that:

• You are legally eligible and authorized to enter into a binding agreement.
• You are at least 18 years old or otherwise legally permitted to use the services under applicable laws.
• You will comply with all applicable local, national, and international laws and regulations.
• You will use the services only for lawful, ethical, and authorized purposes.
• All information provided by you is accurate, complete, and truthful.

Your continued use of our services after updates or modifications to these Terms constitutes acceptance of the revised Terms.

Surventix reserves the right to modify, amend, update, or replace these Terms at any time without prior notice. Updated Terms will be published on this page with a revised “Last Updated” date.

Continued use of our services following any modifications constitutes your acceptance of the updated Terms.

Surventix services are intended for individuals and entities legally capable of entering into enforceable agreements. Users may not access or use our services if they:

• Are prohibited under applicable laws or regulations
• Have previously been suspended or terminated by Surventix
• Intend to use services for unlawful or fraudulent purposes
• Provide false or misleading identity information

Users may access and use Surventix services solely for legitimate, lawful, and authorized purposes. You agree not to:

• Violate any applicable laws, regulations, or third-party rights
• Attempt unauthorized access to systems, accounts, or databases
• Upload malicious software, viruses, or harmful code
• Interfere with website functionality, servers, or security systems
• Manipulate research outcomes or survey integrity
• Use bots, scripts, crawlers, or scraping tools without authorization
• Reproduce, distribute, or exploit proprietary content without permission
• Misrepresent your identity, affiliation, or credentials
• Engage in fraudulent, deceptive, or abusive activities

Any misuse of services may result in suspension, termination, legal action, or restriction of access.

Certain Surventix services may require users to create accounts or provide authentication credentials. Users are responsible for:

• Providing accurate and up-to-date registration information
• Maintaining confidentiality of login credentials
• Preventing unauthorized account access
• Updating account information when changes occur
• Ensuring all account activities comply with these Terms

Surventix reserves the right to suspend or terminate accounts suspected of unauthorized, fraudulent, or abusive activity.

Users participating in surveys, interviews, focus groups, or research activities agree to provide truthful, accurate, complete, and genuine responses. Participants must not:

• Submit false or misleading responses
• Create duplicate or fake accounts
• Use automated systems or bots
• Attempt to manipulate research outcomes
• Share confidential survey content publicly
• Engage in dishonest participation practices

Participants engaging in fraudulent or suspicious activity may be disqualified from surveys, removed from panels, or permanently restricted from future participation.

Clients using Surventix services are responsible for ensuring that all projects, instructions, content, and materials provided comply with applicable laws, regulations, ethical standards, and intellectual property rights. Clients agree not to request or conduct research activities involving:

• Illegal or discriminatory content
• Fraudulent or deceptive practices
• Unauthorized collection of sensitive information
• Violation of intellectual property rights
• Activities that may harm respondents or third parties

Surventix may provide APIs, integrations, technical documentation, and developer access for authorized business purposes. API users agree to use APIs only for authorized purposes, protect API credentials and authentication keys, follow technical documentation and rate limits, avoid unauthorized access, and maintain appropriate security practices.

Users may not reverse engineer APIs or software, circumvent access restrictions or security systems, overload systems through excessive automated requests, share or resell API access without authorization, or access unauthorized endpoints or data.

All intellectual property rights related to Surventix services remain the exclusive property of Surventix or its licensors. This includes but is not limited to:

• Website content
• Logos and trademarks
• Software and source code
• APIs and technical systems
• Research methodologies
• Reports and documentation
• Graphics and designs
• Platform functionality
• Databases and proprietary tools

Users may not copy, modify, reproduce, distribute, publish, or commercially exploit any Surventix content without prior written permission.

Users may gain access to confidential or proprietary information while interacting with Surventix services including research data, client information, survey content, technical documentation, pricing information, business strategies, platform architecture, and internal communications.

Users agree to maintain strict confidentiality and not disclose, misuse, reproduce, or distribute confidential information without written authorization. Confidentiality obligations survive termination of service usage.

Clients purchasing Surventix services agree to provide accurate billing information and fulfill payment obligations in accordance with agreed contractual terms. Payments may include research project fees, panel recruitment charges, API subscription fees, technology service costs, and operational or consulting fees.

Failure to make timely payments may result in suspension of ongoing services, delayed project delivery, restriction of account access, or additional recovery actions.

Use of Surventix services is also governed by our Privacy Policy, which explains how information is collected, processed, stored, used, and protected. By using our services, users consent to the data practices described in the Privacy Policy.

Surventix services may contain links, integrations, or references to third-party websites, applications, software, or services. Surventix does not control and is not responsible for third-party content, external websites or applications, independent privacy practices, third-party service availability, or security measures of external providers.

Surventix services are provided on an “as is” and “as available” basis without warranties of any kind unless expressly stated in a written agreement. We do not guarantee that services will always be uninterrupted, systems will remain error-free, research opportunities will always be available, platforms will always operate without delays, data transmission will be completely secure, or research outcomes will satisfy specific business objectives.

To the fullest extent permitted by law, Surventix disclaims all implied warranties including merchantability, fitness for a particular purpose, and non-infringement.

To the maximum extent permitted by law, Surventix shall not be liable for indirect, incidental, special, consequential, punitive, or exemplary damages arising from use or inability to use services, business interruptions, loss of data or revenue, unauthorized access, survey participation outcomes, third-party actions, or system failures or technical disruptions.

Where liability cannot be excluded, total liability shall not exceed the amount paid for the relevant services.

Users agree to indemnify, defend, and hold harmless Surventix and its affiliates, employees, officers, contractors, licensors, and representatives from claims, liabilities, losses, damages, expenses, or legal costs arising from violation of these Terms, misuse of services, infringement of rights, fraudulent activities, or violation of laws or regulations.

Surventix reserves the right to suspend, restrict, or terminate user access at any time without prior notice for reasons including:

• Violation of these Terms
• Fraudulent or suspicious activities
• Security risks
• Abuse of services or APIs
• Non-payment of fees
• Violation of laws or ethical standards

Surventix shall not be liable for delays or failures caused by events beyond reasonable control including natural disasters, cyberattacks, internet outages, government restrictions, labor disputes, power failures, pandemics, or third-party infrastructure failures.

These Terms shall be governed and interpreted in accordance with applicable laws. Any disputes arising under these Terms shall be subject to the exclusive jurisdiction of the courts of competent jurisdiction.

If any provision of these Terms is determined to be invalid, unlawful, or unenforceable, the remaining provisions shall continue in full force and effect.

These Terms, together with the Privacy Policy and any written agreements between users and Surventix, constitute the complete and entire agreement governing use of the services.

For questions, concerns, or legal inquiries regarding these Terms of Use, please contact:

Surventix — Website: www.surventix.com • Email: sales@surventix.com

Registered Address: 7th Floor, DLF One Horizon Centre, DLF Phase 5, Sector 43, Gurugram, Haryana 122002.

By accessing or using Surventix websites, surveys, APIs, applications, research platforms, or services, you acknowledge that you have read, understood, and agreed to these Terms of Use and consent to comply with all applicable obligations described herein.