Privacy Policy

Surventix is a global market research and technology solutions company providing online and offline research support, survey programming, panel management, audience targeting, API integrations, data collection, analytics, and business intelligence services. We collaborate with businesses, research agencies, brands, and organizations worldwide to help them gather actionable insights and make informed decisions.

Our services may include consumer research, B2B research, respondent recruitment, online panels, data processing, reporting, and digital engagement solutions. Through these services, we may collect and process information necessary for research, operational, technical, and communication purposes.

Official Website: www.surventix.com

This Privacy Policy applies to all users and individuals interacting with Surventix, including website visitors, clients, survey participants, research respondents, API users, vendors, business partners, and individuals contacting us through any communication channel.

This Privacy Policy governs information collected through:

• Our websites and landing pages
• Online surveys and questionnaires
• Mobile or web applications
• APIs and integrations
• Customer support communications
• Email interactions
• Events, webinars, and promotional campaigns
• Third-party research collaborations

This Privacy Policy does not apply to external websites, services, or third-party platforms that are not owned or controlled by Surventix.

Surventix may collect different categories of personal and non-personal information depending on the nature of your interaction with our services.

A. Personal Information — name, email address, mobile number, company information, business contact details, job title, department, country, city, postal code, language preferences, and demographic details collected when you fill out a form, register for a webinar, sign up for a survey panel, or communicate with our team.

B. Survey and Research Information — opinions, product preferences, purchasing behavior, brand awareness, professional experience, industry insights, and responses provided during surveys, interviews, focus groups, or research projects.

C. Technical and Device Information — IP address, browser type, operating system, device identifiers, internet service provider, session activity, clickstream behavior, access times, and approximate geographic location collected through system logs, cookies, and analytics tools.

D. Cookies and Tracking Technologies — cookies, web beacons, pixels, and similar tracking technologies used to enhance user experience, improve website functionality, analyze traffic patterns, and support security features.

E. API and Integration Information — API request logs, authentication details, transaction metadata, usage statistics, integration activity, error reports, and system access records.

F. Communication Information — emails, customer support requests, inquiries, meeting notes, chat interactions, and feedback submissions.

Surventix collects information through multiple channels and interactions. Information may be collected directly when users voluntarily provide it or automatically through technical systems and analytics tools.

Examples of collection methods include:

• Website registration forms
• Survey participation
• API integrations
• Cookies and tracking technologies
• Customer support requests
• Email communications
• Webinar registrations
• Research collaborations
• Business agreements
• Social media interactions

We may also receive information from trusted third-party research partners or publicly available sources where legally permitted.

Surventix uses collected information for legitimate business, operational, technical, legal, and research-related purposes.

A. Research and Survey Operations — to conduct market research, analyze trends, generate insights, prepare reports, manage respondents, and support client research objectives.

B. Service Delivery and Operations — to operate our platforms, manage accounts, deliver services, process transactions, provide customer support, maintain APIs, and improve user experiences.

C. Communication and Notifications — to respond to inquiries, provide support, send notifications, communicate policy updates, and share operational information related to our services.

D. Analytics and Platform Improvement — to improve website functionality, optimize user experience, enhance security measures, monitor performance, and develop new services or features.

E. Legal and Compliance Purposes — to comply with legal obligations, enforce agreements, investigate fraud, prevent misuse, respond to lawful requests, and protect company rights and security.

F. Marketing and Promotional Activities — where legally permitted, to send newsletters, company updates, service announcements, event invitations, and promotional communications. Users may opt out at any time.

Where applicable laws such as GDPR apply, Surventix processes personal information under lawful bases including consent, contractual necessity, legitimate business interests, compliance with legal obligations, and protection of vital interests.

For example, survey responses may be processed based on respondent consent, while billing information may be processed for contractual and financial compliance purposes.

Surventix does not sell personal information to third parties. However, information may be shared in limited and necessary circumstances:

A. Service Providers — trusted vendors assisting with hosting, analytics, payment processing, cloud infrastructure, email communications, security monitoring, survey operations, and customer support.

B. Research Clients and Partners — research findings and survey results shared with clients in aggregated, statistical, anonymized, or de-identified formats.

C. Legal Authorities and Compliance — where required to comply with laws, court orders, governmental requests, legal proceedings, fraud investigations, or security requirements.

D. Corporate Transactions — during mergers, acquisitions, restructuring, financing activities, or business asset transfers involving Surventix.

Surventix retains information only for as long as necessary to fulfill research objectives, provide services, comply with legal obligations, resolve disputes, maintain security, and enforce agreements.

Retention periods may vary depending on the type of information, project requirements, operational needs, and applicable regulations.

We implement commercially reasonable administrative, technical, and organizational safeguards designed to protect information from unauthorized access, misuse, loss, disclosure, alteration, or destruction.

Security measures may include encryption protocols, firewalls, secure servers, access controls, authentication systems, monitoring tools, and internal confidentiality agreements.

Although we strive to maintain robust security practices, no electronic transmission or storage method can be guaranteed to be completely secure.

As a global business, Surventix may process and store information in countries outside the user’s country of residence.

Where required by law, we implement safeguards such as contractual protections and secure transfer mechanisms to ensure appropriate levels of data protection during international transfers.

Depending on applicable laws and jurisdictions, users may have rights regarding their personal information including:

• The right to access personal data
• The right to correct inaccurate information
• The right to request deletion
• The right to restrict processing
• The right to object to certain processing activities
• The right to data portability
• The right to withdraw consent
• The right to lodge complaints with regulatory authorities

Requests may be submitted through our official contact channels.

California residents may have additional privacy rights under applicable California laws including the right to know what categories of personal information are collected, the right to request deletion, the right to correct inaccuracies, and the right to opt out of certain sharing activities.

Surventix does not sell personal information as defined under California privacy laws.

Our website or services may contain links to third-party websites, applications, or platforms. Surventix is not responsible for the privacy practices, policies, or content of such external services.

Users are encouraged to review third-party privacy policies independently.

Surventix services are not directed toward individuals under the age of 18 unless specifically permitted under a research study with appropriate parental or legal consent.

We do not knowingly collect personal information from minors without proper authorization. If such information is identified, we will take reasonable steps to delete it promptly.

Surventix recognizes the importance of maintaining confidentiality and integrity in all research operations.

We implement safeguards to protect respondent anonymity, client-sensitive information, proprietary data, and confidential research materials.

Users may unsubscribe from marketing or promotional communications at any time by clicking the unsubscribe link in emails or contacting Surventix directly.

However, operational or service-related communications may still be sent where necessary for account management, project delivery, legal compliance, or customer support purposes.

Surventix reserves the right to modify or update this Privacy Policy at any time to reflect operational, legal, technological, or regulatory changes.

Updated versions will be posted on this page along with the revised “Last Updated” date.

If you have questions, concerns, complaints, or requests regarding this Privacy Policy or our data practices, please contact us:

Surventix — Website: www.surventix.com • Email: sales@surventix.com

Registered Address: 7th Floor, DLF One Horizon Centre, DLF Phase 5, Sector 43, Gurugram, Haryana 122002.

By accessing or using Surventix websites, surveys, APIs, applications, research platforms, or services, you acknowledge that you have read, understood, and agreed to this Privacy Policy and consent to the collection, use, processing, and disclosure of information as described herein.