Terms of Service

The framework for professional, high-integrity market research.

We prioritize data quality, respondent privacy, and platform security.

Core Responsibilities

ZERO TOLERANCE: Fraud & Data Integrity

The use of VPNs, proxies, bots, or automated 'survey fillers' is strictly prohibited and results in an immediate, permanent ban.
We employ 'Trap Questions' and 'Speeding Analysis'. Responses found to be Low-Quality (gibberish, inconsistent, or too fast) will be rejected without compensation.
Creating multiple accounts to bypass survey limits is considered fraud and will result in forfeiture of all accrued balances.

Data Ownership & Compliance

You retain ownership of your Client Data; we act as a Processor to facilitate your research.
You must ensure all data collection complies with GDPR, CCPA, and industry-standard ethical guidelines (e.g., ESOMAR).
We implement enterprise-grade security to protect participant PII (Personally Identifiable Information).

Respondent Secrecy

Participants may see unreleased products or concepts. You are legally bound to prevent the sharing of survey screenshots or content.
Unauthorized disclosure of client survey material on social media is a material breach of these terms.

Definitions

“Services” means the Surventix sampling platform, hosting, and API data delivery.
“Client Data” means survey questions, logic, and respondent data generated through the platform.
“Active User” refers to any account with valid login credentials authorized by the Client.

Platform Usage Rights

You are granted a non-exclusive license to use Surventix for professional market research purposes.
You are responsible for all activity conducted through your account, including third-party contractors.
Any attempt to reverse-engineer our sampling algorithms is strictly prohibited.

Fees & Incentives

Fees follow your Order Form. Late payments over 30 days may lead to service suspension.
Incentive payouts to respondents are subject to a 30-day quality validation window.
We reserve the right to claw back rewards if a respondent is later identified as a duplicate or fraudulent.

Data Retention & Deletion

We store data for up to 6 years for legal compliance unless a shorter period is requested in writing.
Post-termination, you have 60 days to request a full data export before records are permanently purged.

Limitation of Liability

Our total liability for any claim is capped at the fees paid in the 12 months preceding the incident.
We are not liable for business decisions made based on research data gathered via the platform.

Governing Law

If you require an enterprise-specific MSA (Master Services Agreement), please contact our legal team.